1) Overview
We want you to love your purchase. If something isn’t right, our return and refund guidelines below explain what’s eligible and how to proceed. This policy works together with our Terms & Conditions, Privacy Policy and Payment Policy.
2) Eligibility & Return Window
- Most items are eligible for return or replacement within 7 days of delivery.
- Transit damage/defects must be reported within 48 hours of delivery with clear photos/videos.
- Items must be unused, in original condition, and include all accessories, tags, and protective packaging.
- Bundles/Pack offers: partial returns are not allowed; only replacements for damaged/defective items in the pack.
3) Non-Returnable Items
- Customized/personalized products (e.g., custom text, sizes, or special finishes), unless damaged/defective on arrival.
- Gift cards, promotional freebies, and clearance “final sale” items where mentioned.
- Items returned used, damaged, or without original packaging may be rejected or subject to a deduction.
4) Damaged / Defective / Wrong Item
- Share unboxing photos/videos and close-ups of the issue within 48 hours of delivery.
- After review, we’ll arrange a free pickup and send a replacement. If replacement isn’t available, we’ll process a refund.
- Color/brightness may vary slightly due to screens/lighting and is not considered a defect.
5) Exchanges
Size/style exchanges are subject to stock availability and condition checks. Ineligible items (customized, used, or damaged) cannot be exchanged. Price differences (if any) will be collected/refunded accordingly.
6) Order Cancellations
- Orders can be cancelled before dispatch. Once shipped, please request a return after delivery.
- Customized orders may not be cancellable once processing has begun.
7) Return Shipping & Pickup
- For approved returns, we’ll share pickup or drop-off instructions. Please ensure the item is securely packed.
- If pickup attempts fail repeatedly or the package is not ready/available, the return may be closed.
8) Refund Method & Timelines
- Refunds are initiated after we receive and inspect the returned item(s) or approve a no-pickup case.
- Prepaid orders are refunded to the original payment method wherever possible. COD refunds are processed to UPI/bank as collected by support.
- Bank/gateway timelines are typically 3–10 business days after we initiate your refund.
- Shipping/COD fees are non-refundable unless the return is due to our error (damaged/defective/wrong item).
9) How to Start a Return
- Write to us at contact@saertechnologies.com with your order number, reason, and photos/videos (if applicable).
- We’ll verify eligibility and share pickup/return instructions.
- Pack the item safely; include all parts, tags, and invoice.
10) Packaging & Condition
- Use original packaging wherever possible. Items must reach us in resellable condition.
- Any missing/damaged accessories or excessive wear may lead to rejection or a partial refund.
11) RTO / Undeliverable Orders
- If a package is returned to origin (RTO) due to an incorrect address, unreachable phone, or refusal, we can reship after address verification. Additional shipping/COD fees may apply.
- Repeated RTOs may affect future COD eligibility.
12) Contact
IMAGINOZ
1st floor, Shop no 50, Model Town - B, Model Town, Malviya Nagar, Jaipur, Rajasthan 302017
Phone: +91 99507 10319
Email: contact@saertechnologies.com
Please include “Return Request” and your order number for faster help.