This Privacy Policy explains how Imaginoz (“we”, “us”, “our”) collects, uses, discloses, and protects your information when you visit our website IMAGINOZ, create an account, place an order, or interact with our services. We follow the Digital Personal Data Protection Act, 2023 (India) and, where applicable, global standards such as GDPR and CCPA.
Who we are
Imaginoz
1st floor, Shop no 50, Model Town - B, Model Town, Malviya Nagar, Jaipur, Rajasthan 302017
Information we collect
- Account & Profile: name, email, phone, password hash, profile photo.
- Order & Shipping: addresses, order details, payment status, invoices.
- Payments: handled by payment gateways (e.g., Razorpay). We receive limited info such as payment status and reference IDs; card/bank details are processed by the gateway.
- Support: messages, feedback, issue details.
- Device & Usage: IP, browser, device type, pages viewed, referral, time-on-site, using cookies and similar technologies.
- Guest carts & wishlists: stored via cookies/local storage (e.g., guest_cart token) to keep your cart when not signed in.
How we use your information
- Process and deliver orders (including shipping updates and returns).
- Provide and improve our website, products, and customer support.
- Personalize your experience (recent views, saved items, recommendations).
- Send service messages (order confirmations, password resets, policy updates).
- Marketing, only with consent or lawful basis (you can opt out anytime).
- Fraud prevention, safety, and legal compliance.
Legal bases may include consent, performance of a contract, compliance with law, and legitimate interests (e.g., site security, service improvements).
Cookies & similar technologies
We use cookies and local storage to keep you signed in, remember your cart and preferences, and measure performance.
- Essential: session, authentication, guest_cart, CSRF.
- Analytics: aggregated site usage (e.g., Google Analytics or similar).
- Ads/Marketing: only if enabled (e.g., remarketing pixels). You can opt out in cookie settings if available.
You can control cookies in your browser. Blocking some cookies may affect core features like checkout.
When we share data
- Payment processors (e.g., Razorpay) to complete transactions.
- Logistics partners for shipping and delivery updates.
- Analytics/hosting providers to run and improve our services.
- Advertising partners (if enabled) with your consent or lawful basis.
- Legal & compliance when required by law or to protect rights and safety.
We do not sell your personal information.
International transfers
Our providers may store or process data in other countries. Where required, we use appropriate safeguards (e.g., contractual clauses).
Retention
We keep personal data only as long as needed for the purposes above—typically the life of your account and for legal/accounting periods (e.g., tax laws). We anonymize or securely delete data when no longer required.
Your rights
You may have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent or object to certain processing (e.g., marketing).
- Request data portability (where applicable).
- Complain to a data protection authority (if applicable in your region).
To make a request, email contact@saertechnologies.com. We may verify identity before acting on requests.
Security
We use administrative, technical, and physical safeguards to protect personal data (e.g., TLS encryption in transit, access controls). No method of transmission or storage is 100% secure; we work to continuously improve protections.
Children
Our services are not directed to children under 13 (or the relevant age of consent in your region). If we learn we collected data from a child, we will delete it. Parents/guardians can contact us at contact@saertechnologies.com.
Changes to this policy
We may update this policy to reflect changes in our practices or the law. If changes are material, we’ll provide reasonable notice (e.g., by email or site banner). The “Effective” date at the top shows the latest version.
Contact us
Imaginoz
1st floor, Shop no 50, Model Town - B, Model Town, Malviya Nagar, Jaipur, Rajasthan 302017
Email: contact@saertechnologies.com
If you have privacy questions or requests, please include “Privacy Request” in the subject.